Summary of Qualifications

Over 18 years experience in UN agencies and private sector, primarily in the area of Administration, with a specialty in Human Resources and Conference Services. Have worked silently but efficiently under pressure.

1994, University of Jordan, Amman, Jordan, Post Graduate Course in Translation

1979 – 1980, University of Essex, England, UK, Preparation Courses for MA. Degree in Theoretical Linguistics

1975 – 1979, College of Arts, AL-Mustansiriyah University, Baghdad, Iraq, BA. in Translation.

Professional Competencies

Organizational Accountability

§ Overall responsibility for managing the office of the Resident Representative, providing the necessary services to support the work of the Resident Representative, and insuring an environment of professionalism and teamwork among Country Office (CO) team of support staff.

§ Communicated and ensured that appropriate protocol and correspondence guidelines are adhered by CO team. Helped establish and prioritize communications with donors, UN agencies and other counterparts.

§ Manage the logistics, finance and administrative services for the head of office.

HR / Operation -Functional

§ Demonstrated capability in applying HR disciplines through advising clients and implementing best practices by referring to HR personnel manual, ALD and SC manuals staff rules 100, 200 and 300 and UNDP Administrative circulars.

§ Developed plans to prioritize tasks according to their urgency to achieve the end result and the satisfaction of the client at the same time especially at the renewal and extension of staff contracts so that they would be able to receive their entitlements on time.

§ Managed and lead the unit in the absence of a supervisor at several occasions during 2002.

§ Advise management on HR issues such as levels of salary, grade, merit increase, and requirements for recruitment.

§ Prepared vacancy announcements, screened applications and CVs of potential candidates in addition to on going updating of the UNDP vacancy roaster.

People and Communication Skills

§ Demonstrated a high degree of interpersonal relations with colleagues and clients by communicating clearly and right to the point.

§ Showed strong team spirit and information sharing approach within the Office to smooth the flow of work in a professional manner to meet deadlines.

§ Showed great dedication, personal sacrifice and performed ably and in all honesty even during the most stressful periods.

§ Was able to keep the same high level of competence and performance when working under pressure notably during the recent on-going hard events of the country and the destruction of the country office. For example recompiling and downloading HR literature and starting from scratch to rebuild the HR Unit in the Office. Had been able to issue pending contracts and managed other pending human resources cases within a significant time.

§ Have strong oral and written communication skills. Consider other people's concerns and interests.

§ Had been able to build strong client relationships with other agencies, embassies and the Baghdad International School (I have been an elected active effective Board of Trustees member since 1997 -2003).

Results Orientation

§ Managed (in cooperation with the Deputy resident representative for Operations ) the organization of the Country Office annual retreat (2006), including administration, budget, logistics, documentation, etc this contributed greatly to its success.

§ Served as a member of the Local Appointment and Promotion Panel 2005-2007.

§ Elected as a Polling Officer of the staff Association, and member of the Social Committee.

§ Produced, on various occasions qualitative and quantitive results when managing contracts for UNDP clients (i.e. more than 600 SC/ALD/FT contracts with their administrative formalities for UN-HABITAT).

§ UN-HABITAT required interpretation of and elaboration on types of contracts at the end of the four years of ALD contracts of their staff. Thus I took the initiative to organize and conduct a workshop to this effect. The positive results of the workshop were appreciated and recognized in a memorandum from UN-HABITAT Programme Director. (2002-2003)

§ Welcomed new ideas and had been able to adapt to various changes within the working environment.

§ As a results-oriented staff, I had been one of few who were selected to continue rendering services upon the temporary relocation of the United Nations Economic and Social Commission for Western Asia (ESCWA) in Amman (1992).

§ As the focal point of UN-HABITAT HR issues, was assigned to manage the separation process of staff due to the completion of the Oil for Food Programme (SCR 986), and remain working on the handover of the Programme and during liquidation period at UNDP/ENRP Office Amman.

Professional Experience

1 April 2004 – till date: Executive Associate to Res. Rep.

§ Manage RR’s schedule with due regard to balance load, ensure punctuality and help maintain a professional CO image.

§ Organize regular and ad-hoc meetings, summarizing actions for follow up actions by management and/or CO teams.

§ Screening all incoming communications, establish priorities and advise RR; wherever possible, take initiative to handle routine matters in close consultation with the RR.

11 /10/ 2003-to 31/03/2004: Operation/Human Resources Associate, Focal Point on HR issues regarding UN-HABIAT(Liquidation period), and Focal Point for Japan International Cooperation Agency (JICA Team)*.

§ Manage separation processes of UNDP, UNDESA and UN-HABITAT (600 staff on different kinds of contracts on Food for Oil Programme)

§ * Provide operational support in administrative matters related to Master Plan Study For Iraq Project.

08/2000 – 10/10/2003: Human Resources Associate/Assistant to the Operations Manager United Nations Development Programme UNDP, Baghdad, Iraq

§ Process/extend different types of contracts for UNDP staff, UNDP project personnel and UN agencies working under SCR 986. Calculation of all entitlements and allowances for staff under fixed term and ALD contracts.

§ Prepare, monitor and safeguard all personal and administrative human resources issues.

§ Process and arrange for the issuance/renewal of the UNLPS and UN certificates of UNDP and other UN agencies staff members.

§ Focal Point for the newly introduced software package (HR Module)

§ Guide/Follow-up on the implementation of the RCAs Cycle (Results and Competency Assessment) of the S/Ms

§ Administer the Language Proficiency Exam in Baghdad.

§ Administer the government clearance formalities and other administrative activities related to Baghdad International School (BIS)

§ Extend administrative assistance to the Operations Manager(OM)

§ Participate in the meetings of Heads of Admin./Operations of UN agencies, Operations Section. Take minutes of meetings, when required.

12/ 1997 – 02/ 1998: Personnel Assistant – United Nations Office of the Humanitarian Coordinator in Iraq UNOHCI

§ Schedule candidates who require testing, screen applications and arrange for interviews

§ Liaise with requesting offices for recruitment needs

§ Maintain attendance records for local staff members.

§ Prepare/issue local staff ald/300 series contracts.

01/1992 – 05/1992: Documents Control/Reference and terminology Assistant, at UNESCWA Amman, Jordan:

§ Control the flow of documents submitted to the UNESCWA 17^th Ministerial Session through the processes, translation, revision, typing and printing of documents.

§ Provide all required references and terms for translators, editors and revisers.

§ Arrange symbols, prepare agenda and lists of documents,

§ Train the new staff on the work.

04/1985 – 12/1991: Documents Control Assistant (Permanent Contract) Conference Services Section, (CSS) Division of Administration, Economic and Social Commission for Western Asia. (UNESCWA)

§ Receive and control the flow of work (documents, studies, publications, etc) submitted to CSS for reference, translation, revision, editing, typing, and printing. Ensure meeting deadlines.

§ Prepare and maintain daily, monthly and yearly statistical productions of each translator, reviser, editor, as well as production of the word processing and reproduction units.

§ Apply the established procedure with regard to the symbols of documents, studies, check cover pages to meet UN format and assign ISSN and sales numbers to publications.

§ Services UNESCWA Ministerial Sessions and Regional Meetings by controlling all documents, papers and resolutions submitted to the sessions and meeting, through all the required processes and safeguard meeting deadlines (inside and outside the duty station).

1982 – 1985 Reference and Terminology Assistant, Conference Services Section, (CSS) Division of Administration, Economic and Social Commission for Western Asia. (UNESCWA)

§ Provide reference material and terminology for translators, revisers and editors.

§ Update the Unit’s records of basic reference and terminology material, by maintaining updated records of UN documents in general.

§ Update the Unit’s computerized stock of local regional reference material, in addition to keeping an updated record of diplomatic communications and notes verbal exchanged between the commission and the Ministry of Foreign Affaires of the Host Country.

§ Update the Unit’s bilingual cards and computer index and files of the Unit’s specialized organizations and agencies.

§ Work in coordination with the library.

Other Public Professional Experience

09/ 1995 – 10/ 1997: Manager, Al Nasir Bureau for commercial trading, Baghdad, Iraq

07/1994 – 07/ 1995: Executive Associate, Galaxy International Trading Co. Ltd, Amman, Jordan

09/1993 – 06/1994: Translator, Arab Soft Company, Amman, Jordan

§ Translate manuals and help files on computer technology (Excel 5)

§ Prepare a glossary of unified terms to be used in the translation process

§ Prepare weekly reports on office activities

Professional Activities and Training

§ 2000-2003: Attended courses in advanced writing skills, MS word, word perfect, Lotus Notes, and MS Excel.

§ 1997-2003:

- Member of the Board of Trustees of the Baghdad International School(BIS) (Under the Umbrella of UNDP).

-Member of the Executive Committee, Member/chairperson of the Educational Committee, and Member of the Finance and Administration Committee. Chairperson of the Educational Committee. Secretary of the Board of Trustees

§ 1996-1997: Vice Chairperson of the Parents Teachers Association (PTA) / BIS.

§ 1995-1996: Treasurer of the (PTA) /BIS.

Languages: Mother tongue (Arabic).

English: Fluent

French: Basics

Computer Skills: MS office package, Word, Excel,